📞 Customer Support – RamthaMedia

A Modern Digital Publishing, News & Smart Shopping Media Platform

We’re here to help you.

Whether you purchased:

✔ Digital eBooks / Downloads (Worldwide)
✔ Print Books (India Only)
✔ Products or services through our platform

Our support team is always ready to assist you.

📩 Contact & Support

RamthaMedia Support Team
📧 ramthamedia@gmail.com or
📧 connect@ramthamedia.com

Support Hours: 10:00 AM – 5:00 PM (IST), Monday–Saturday
Response Time: Within 24–48 hours on working days

1. How Can We Help You?

Our team can assist with:

✔ Order & Payment Issues

Payment deducted but order not received
Duplicate payments
Checkout failures
UPI / PhonePe / Razorpay / gateway issues

✔ Digital eBook / Download Support (Worldwide)

Download link not received
Link expired or broken
File not opening
Need re-delivery
Access issues

✔ Print Book Support (India Only)

Tracking details
Delivery delays
Wrong book received
Damaged/defective copies
Replacement requests

✔ Account/Login Support

Forgot password
Login issues
Downloads not visible
Account errors

✔ General Queries

Product information
Pricing
Purchase help
Delivery timelines
Policies clarification

2. How to Contact Support

Please email us with clear details for faster resolution.

📧 Email Us:

📧 ramthamedia@gmail.com or
📧 connect@ramthamedia.com

Include:

Full Name
Order ID
Registered Email
Issue description
Screenshots (payment errors)
Photos/videos (damaged books)

Response Time: Within 12–48 hours on working days

3. Support for Digital eBooks (Instant Worldwide Delivery)

If you didn’t receive your eBook:

✔ Check Spam/Junk/Promotions
✔ Confirm email spelling
✔ Check “My Account → Downloads”

Still not received?

Email us — we will manually resend your download link.

File Not Opening?

We support:

PDF
ePUB
Standard digital formats

We’ll guide you step-by-step or provide a fresh file.

4. Support for Print Books (India Only)

Tracking & Delivery

After dispatch, you will receive:

Courier name
Tracking ID
Tracking link

If delayed, we will follow up with the courier and assist you.

Damaged / Wrong / Defective Book

Send:

Photos/videos
Package images
Order ID

✔ Free replacement provided
✔ Refund only if replacement not possible

5. Order Cancellation Support

Digital Products

❌ Cannot be cancelled once payment is completed (instant delivery system)

Print Books

✔ Cancellation possible only before printing/shipping
✔ Email immediately

6. Payment Issues Support

Payment deducted but order not created?

We will:
✔ Verify transaction
✔ Deliver eBook manually OR
✔ Process print order OR
✔ Issue refund (as per policy)

Duplicate Payment

✔ 100% refund after verification

7. Frequently Asked Questions (FAQs)

Q1. Can I download eBooks worldwide?

Yes. Available globally.

Q2. Do you ship print books outside India?

No. Currently India only.

Q3. Delivery time for print books?

Usually 2–7 business days (depends on city/pincode).

Q4. My download link expired?

Email us — we’ll reactivate.

Q5. Wrong email entered during checkout?

Send correct email + Order ID — we’ll deliver manually.

8. Important Notes

We currently do not offer phone or WhatsApp support
Email is the official support channel
Detailed emails get faster resolution
Fraud, abusive language, or misuse may lead to account blocking

9. Our Commitment to You

At RamthaMedia, we promise:

✔ Fast & friendly support
✔ Clear communication
✔ Quick solutions
✔ Secure delivery
✔ Honest & transparent service

Your satisfaction matters to us.

10. Contact Details

RamthaMedia Support Team
📧 ramthamedia@gmail.com
📧 connect@ramthamedia.com
🌐 https://ramthamedia.com

Response Time: Within 24–48 hours on working days