Frequently Asked Questions (FAQ) – RamthaMedia

Find answers about RamthaMedia eBooks, print books, downloads, payments, refunds, delivery, accounts and customer support.… Read More

 

❓ Frequently Asked Questions (FAQ) – RamthaMedia

A Modern Digital Publishing, News & Smart Shopping Media Platform

Last Updated: February 2026
Website: https://ramthamedia.com

Welcome to our FAQ section.
Here you’ll find clear answers about:

✔ Digital eBooks & downloads
✔ Print books (India delivery)
✔ Orders & payments
✔ Product reviews & affiliate links
✔ Accounts & technical support
✔ Policies & legal information

If you still need help, contact us anytime.

📩 Contact & Support

RamthaMedia Support Team
📧 ramthamedia@gmail.com  or 
📧 connect@ramthamedia.com

Response Time: Within 12–48 hours on working days

SECTION A — GENERAL QUESTIONS

1. What products and services do you offer?

We provide:

  • Digital eBooks (instant worldwide downloads)

  • Print books (India only delivery)

  • News & educational articles

  • Guides & research content

  • Product reviews & buying guides

2. Do I need an account to purchase?

No, guest checkout is available.
But creating an account helps with:

  • faster checkout

  • easy downloads

  • order tracking

  • purchase history

3. Are my payments secure?

Yes. Payments are processed via trusted gateways such as:

  • Razorpay

  • PhonePe

  • Cashfree

We never store:
❌ card numbers
❌ CVV
❌ UPI PIN
❌ OTP
❌ passwords

SECTION B — DIGITAL eBOOKS (WORLDWIDE)

4. Can I download eBooks from any country?

Yes. Digital products are available worldwide.

5. How will I receive my eBook?

Instant delivery via:

  • Order confirmation page

  • Email

  • My Account → Downloads

6. I didn’t receive my eBook. What should I do?

Check:

  • Spam/Junk/Promotions

  • Email spelling

  • Downloads section

Still not received?
Email us — we will manually resend.

7. My download link expired. Can I get a new one?

Yes. We can reactivate after order verification.

8. File not opening?

Supported formats:

  • PDF

  • ePUB

Use:

  • Adobe Reader

  • Google Play Books

  • Apple Books

  • Kindle

Contact us if you need help.

9. Can I share my eBook?

❌ No.
Each purchase is licensed for personal use only.
Sharing or uploading is prohibited.

10. Do eBooks have watermarks?

Yes.
Files may include:

  • buyer name

  • buyer email

This prevents piracy.

SECTION C — PRINT BOOKS (INDIA ONLY)

11. Do you ship outside India?

No. Print books are delivered only within India.
International users can purchase eBooks.

12. Delivery time?

Usually:

  • Metro: 2–4 days

  • Tier-2: 3–6 days

  • Rural: 4–7 days

13. How do I track my order?

After dispatch, you’ll receive:

  • courier name

  • tracking ID

  • tracking link

14. Book arrived damaged?

Email within 24–48 hours with:

  • photos/videos

  • packaging photos

  • order ID

We’ll provide a free replacement.

15. Courier delays?

Delays due to weather/logistics may occur.
We assist tracking but cannot control courier timelines.

SECTION D — PAYMENTS & CHECKOUT

16. Payment methods accepted?

  • UPI

  • PhonePe

  • Google Pay

  • Debit/Credit Cards

  • Net Banking

17. Payment deducted but order not created?

Email us with screenshot.
We will:
✔ verify
✔ deliver manually OR
✔ refund

18. Wrong email entered?

No worries.
Send correct email + order ID. We’ll resend.

SECTION E — REFUNDS & CANCELLATIONS

19. Can I cancel a digital eBook?

❌ No. Instant delivery products are non-cancellable.

20. Can I cancel a print book?

✔ Yes, only before printing/shipping
❌ Not after dispatch

21. When are refunds allowed?

Possible for:
✔ duplicate payments
✔ order not generated
✔ corrupted files (if not fixable)
✔ damaged book (replacement not possible)

See Refund Policy for full details.

SECTION F — ACCOUNT & TECHNICAL SUPPORT

22. Forgot password?

Login → Lost your password → reset link via email.

23. Can I access old downloads?

Yes, via:
My Account → Downloads

24. Browser closed before download?

Use your email link again or Downloads section.

SECTION G — REVIEWS & AFFILIATE

25. Are your reviews sponsored?

No. Reviews are research-based and honest.

Some links may be affiliate links.
We may earn a commission at no extra cost to you.

26. Do you guarantee product results?

No. Results vary by user. Always verify independently.

SECTION H — PRIVACY & POLICIES

27. Is my data safe?

Yes. We use:

  • SSL encryption

  • secure hosting

  • trusted payment gateways

28. Do you sell my data?

❌ Never.
We only share limited info with:

  • payment gateways

  • courier partners

  • email services

29. Where can I read your policies?

Available in the footer:

  • Terms

  • Privacy

  • Refund

  • Shipping

  • Cookies

  • Disclaimer

📩 Still Need Help?

RamthaMedia Support Team
📧 ramthamedia@gmail.com or 
📧 connect@ramthamedia.com

Response Time: Within 12–48 hours on working days